Impact America

SaveFirst Training and Operations Manager

Job Description


Summary of Program:  Impact America engages recent graduates and college students to address community needs, empowering a generation through collaborative efforts to promote change in the communities we serve.  In order for our communities and institutions to thrive, we desperately need the talent, vitality, and perspective that this generation can bring.  In fact, this generation of college students and recent graduates is among the most charitable in American history, with many yearning for an opportunity to make a real difference in communities of need.  Impact America provides that 

opportunity through distinct initiatives that promote change while cultivating leadership:

  • FocusFirst, a high-tech vision care initiative serving young children in urban and rural areas
  • SaveFirst, a free tax preparation initiative serving low-income, working families 
  • SpeakFirst, a debate and college preparatory program for middle- and high-school students 


General Description: Under supervision from the SaveFirst Director and in collaboration with State/Regional Directors, the SaveFirst Training Manager oversees all aspects of training/support and operations/logistics with a focus on best practices and compliance.


Training and Support

  • Updates the SaveFirst training curriculum for AmeriCorps Members and volunteers
  • Assesses needs on an annual basis and creates new training materials as needed 
  • Coordinates with the regional office SaveFirst Team Leads regarding tax training, including conducting training for regional office as needed in the absence of a team leader or other staff
  • Maintains IRS certification and stays up-to-date on IRS publications, tax law changes, etc.
  • Ensures all compliance requirements are met relating to training, certification, and volunteers.
  • In collaboration with State/Regional Directors, ensures AmeriCorps members receive regular and as needed support, oversight, and guidance.
  • Coordinates with State/Regional Directors and AC Director to plan SaveFirst training hours.
  • Collaborates with SaveFirst Director and Regional Office staff to prepare an on-call schedule to provide direct support to AmeriCorps Service Members while they are serving at tax sites.
  • Provides direct support to AmeriCorps Members when scheduled.
  • As a member of Impact America’s leadership team, serves as a role model for professional behavior and adherence to organizational policies and procedures.


Operations and Logistics

  • Establishes and monitors standard processes for program implementation in regional offices.
  • In collaboration with Regional Directors, organizes and monitors all logistical needs for successful tax site operations.
  • Develops and updates guides, resources, and publications for use at tax sites and coordinates with Regional Offices and SaveFirst Director to ensure all tax site supplies are available
  • Provides logistical support and problem-solving throughout tax season.
  • Researches and identifies more efficient methods of meeting operational needs for the SaveFirst program.
  • Oversees the successful setup of IRS-provided tax preparation software across all service areas.
  • Oversees the volunteer requirements for compliance with the IRS or any other regulatory bodies.


The ideal candidate will possess the following qualities:

  • Detail-oriented
  • Demonstrated ability to develop and revise curriculum
  • Ability to communicate complex material in a clear, concise manner
  • Some familiarity and definite interest in tax law
  • Demonstrated ability to multitask 
  • Calm presence under pressure
  • Approachable and ability to collaborate with others


Salary: Commensurate with experience

Reports to: SaveFirst Director


Physical Requirements/Essential Functions:  

The physical demands described here are representative of those that must be met by an applicant to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sedentary physical activity requiring sitting for periods of time
  • Talking and hearing
  • 50% or more time is spent looking directly at a computer


Please send resume to